Q: What is included with your rentals?
A: All rentals include delivery (except outside of Prince William County), extension cords, operating accessories (i.e. blowers, power cords, etc.), setup, and teardown by trained friendly drivers.
Q: What is your delivery area?
A: We deliver to all of the NOVA area to include Prince William County (Free delivery), Fauquier County, Fairfax County, Manassas City, Fairfax City, Loudoun County, and Falls Church City. We are located in PW County, VA and humbly service all of the Northern VA areas with FREE delivery and set up within 20miles of our warehouse in Nokesville; there is a $50 delivery fee to all other Northern VA delivery locations within 21-45 miles from Nokesville; $75 Delivery Fee to all other Northern VA location within 46-50 miles-1hr away. $125 delivery fee to locations within 51-60 miles of our warehouse in Nokesville. Our delivery area goes no further than 1.5hr away from our warehouse.
Q: Do I need to make a deposit?
A: Yes, because equipment is rented on a first come first reserved basis we require a credit card deposit to reserve all equipment. This assures you will receive the item that you have reserved on the date that you requested.
Q: What is your cancellation policy?
A: We are in the business of providing fun, therefore, if you should cancel your reservation for any reason other than for high wind (15+MPH winds) or lightening, you forfeit your deposit. If a cancellation is requested, prior to delivery, due to rain on the day of the event, you have up to 1 yr to reschedule your reservation without loosing your deposit. If equipment is delivered, or on delivery, and it starts to rain, and you cancel your order, you are still responsible to pay the balance due in full; once we arrive to your setup location, the order is fulfilled and payment, in full, is due. Lambert Bounce Parties, LLC reserves the right to do an early pick up with no refunds in cases where lightening and/ or high winds (over 15+MPH) are present. ANY cancelation, before delivery, due to lightening and/ or high winds (over 15+MPH) will be refunded whether canceled by Lambert Bounce Parties, LLC., at our discretion, or the customer.
Q: What is your weather policy?
A: If a cancellation is requested, prior to delivery, due to rain on the day of the event, you have up to 1 yr to reschedule your reservation. If equipment is delivered, or on delivery, and it starts to rain, and you cancel your order, you are still responsible to pay the balance due in full; once we arrive to your setup location, the order is fulfilled and payment in full is due.Lambert Bounce Parties, LLC reserves the right to cancel a delivery on event day, due to lightening or high winds (over 15+MPH), without notice, for safety reasons.
Q: Are your bouncers clean?
A: YES! All units are cleaned, vacuumed, and sanitized after each use and before every rental. We never deliver a unit until it has been cleaned.
Q: Are your bouncers safe?
A: YES! When operated correctly, the bouncers and combos are the safest way to have fun at a party. The kids are all in the same area having a blast getting exercise and laughing all the time. If the operator follows all the operating rules everyone will be safe and have a great time. Under no circumstances should the unit be moved once the delivery person sets it up.
Q: Can we keep bouncers overnight?
A: Case by cast. If the unit is not rented out for the following day, a unit may be able to be left over night. There is a $50 overnight fee if that is the case and the unit would then be picked up on the following day. If this scenario occurs, you are responsible for the care and condition of the unit while in your possession.
Q: Can I pick up and return moon bounce?
A: No. All rentals include setup. In order to provide the safest experience for everyone, we deliver, set up, and tear down the units. Our experienced team will ensure that the units are setup safely and securely.
Q: Who is responsible for the equipment operation?
A: The Lessee shall be in charge of operating the unit(s) rented from Lambert Bounce Parties, LLC (Lessor), and is fully responsible for the operation of the unit(s) after receiving it from Lessor. Electricity and water is the responsibility of the lessee; we provide everything else.
Q: Do we have to sign a liability release form?
A: Yes, Lambert Bounce Parties, LLC is NOT responsible for injuries occurring to lessee or to any persons using the leased property, and the lessee further agrees to hold Lambert Bounce Parties harmless against any injury and claims to property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review and follow the general rules posted on the rented equipment for safe operation.
Q: Do you offer multi-unit discounts?
A: YES – If the units are rented at the same time and delivered and setup is together, we offer discounts. Please call for info.
Q: What method of payment do you accept for equipment rentals?
A: Credit card (Visa, Master Card, Discover and American Express), debit card, cash, or checks.
Q: What size area is required to accommodate a Moon Bounce?
A: 15x15 foot minimum unobstructed – level area is required for our 13’ X 13’ moonwalks. – All inflatables require a different size and height requirement check the dimensions of the product to make sure they will fit where you want it to go.
Q: What types of surfaces does the moon bounce setup require?
A: We need a level, uniform surface, such as Grass, Concrete, Blacktop or Carpet. No Rock, Gravel or Sand setups.
Q: How far from an electrical outlet can you set up an inflatable?
A: 75' Maximum from an electrical outlet.
Q: How much electricity does each unit use? What type of power source is needed?
A: Each blower uses from 8 – 12amps of power, we can generally get 2 blowers onto one standard 20amp circuit if nothing else is plugged into that circuit. Our blower’s works on standard household 110V circuits- no special outlets are needed.
Q: What do I need in order to rent an inflatable unit at a park?
A: You will need a generator if there is no power already on-site. If you don’t already have one, it’s ok, we rent those too!
Q: What prep should I do before the inflatable rental arrives?
A: Dogs (animals) must be tied/caged before and during event, *Make sure you have at least 3.5 feet of clearance leading to Setup Location. Turn off automatic sprinklers, Do not water or cut the grass the night before or day of, Pick up all animal feces.
Q: How long does it take to set up/tear down an inflatable?
A: 30 to 45 minutes to set up, and 15-30 minutes to tear down per unit, depending on location of inflatable and inflatable size.
Q: How many kids can fit on an inflatable?
A: Usually six to eight, but it depends on the size of the children and the type of inflatable they are on. See chart on our Terms and conditions page, or refer to the instructions on the units for unit specifics.
Q: Can you set an inflatable up in my driveway?
A: Yes, provided the driveway is flat enough. We prefer to setup inflatables on a grassy area when possible, because it is easier to safely secure the inflatable and generally safer. We will not setup inflatables on gravel driveways.
Q: My yard slopes, is that a problem?
A: A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables.
Q: Can you provide an operator for our inflatables?
A: Yes, upon request and for an additional fee of $25/hr. that starts upon equipment delivery and ends at time of pick up.
Q: How close do you need to get to the event site?
A: For most residential deliveries, we will park on the driveway or street and use a dolly to move the inflatable to your desired setup spot. With our larger Items, we must be able to drive delivery vehicle on grass. Many games are simply too heavy to carry with a dolly and require a vehicle with a trailer to move the attraction to desired location. Extra outdoor Power outlets are helpful. 20 amp circuits are required. We will only drive on grass in extreme circumstances for certain inflatables.
Q: What happens if we spill on the units?
A: Do not take food or drinks on or near the units. If a mess is made, try your best to clean the unit with a wet rag then dry with a towel. Super messy stuff will require additional cleaning and may be charged to the client.
Q: What happens if we damage the unit?
A: Customer is held liable for any and all damages to equipment other than normal wear and tear. (Examples but not limited to: Ripped seam on an inflatable due to “overloading riders”). However, customer is not liable for damages to equipment due to previously damaged or faulty equipment.
Q: Can we Tape signs on the unit?
A: NO - TAPE; No duct tape, masking tape, or tape of any kind allowed on inflatables! If game signs and ticket signs are needed they must he placed on a chair, table, box, NOT ON THE INFLATABLE. Customer will be charged a cleaning fee of $150 per game if tape has been used.
Q: Can we use silly string on the units?
A: NO!! Silly string stains the units and the customer will be charged $150 for silly string stain damage.